Refund policy

14-Day Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which you received it: unused, unworn, unaltered, with all original tags, accessories and packaging. Ballistic products must not have been impacted, tested, cut, drilled, modified or otherwise damaged. You’ll also need your receipt or proof of purchase.

To request a return, contact us at info@armortrust.us. Items sent back without first requesting and receiving return authorization will not be accepted.

If your return is approved, we’ll provide return instructions and the address where the product must be sent. Unless the item arrived defective, damaged, or incorrect, return shipping costs are the responsibility of the customer.

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong product so we can evaluate the issue and make it right.

Non-returnable items
We cannot accept returns on products that have been used, worn, altered, damaged, tested, impacted, cut, drilled or modified after delivery. Custom or special-order products, gift cards and final-sale items are also non-returnable.

Exchanges
The fastest way to receive a different product or size is to return the eligible item and, once the return is approved, place a separate order for the replacement.

Refunds
Once we receive and inspect your return, we’ll notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@armortrust.us.